Q. What is PALS certification and who should get it?
PALS teaches how to respond in emergencies involving seriously sick or injured children and infants. It’s meant for doctors, nurses, paramedics, and others who care for kids in critical situations.
Q. Do I need PALS if I already have BLS?
Yes—BLS is basic, while PALS goes deeper into pediatric care. If you work in emergency or pediatric settings, PALS gives you the extra training you need.
Q. How long does it take to complete the course?
The full course usually takes 6 to 8 hours, depending on the format. Online options can be more flexible and self-paced.
Q. Is there a test at the end?
Yes, there’s a written exam and skills assessment at the end. You’ll need to pass both to earn your certification.
Q. How long is the PALS certification valid?
Your PALS certification is valid for 2 years. After that, you’ll need to take a renewal course to stay certified.
Q. When will I receive the wallet card?
You need to complete the course you have enrolled in for. Next, you must score at least 75% marks in each test or quiz of that score. After that, within 5-7 business days, you shall receive the certificate at your registered email address.
Q. Is the AHCA course certificate printable?
Yes, each certificate will be easily printable once you Verify & Download the same.
Q. What is the validity of the course (s) by AHCA?
The certification of AHCA courses is for two years. However, the Bloodborne Pathogens certificate is valid for one year.
Q. I didn’t receive the certificate. What to do now?
If you didn’t receive the certificate in your email address inbox folder, it might be in the spam folder or blocked by your browser’s security. Otherwise, you can click
Verify & Download to download the digital wallet card.
Contact us here if you are yet to receive the certificate after following the above steps.
Q. Where will I get the course material to prepare for exams?
You will have an online ID as you register. All the course material, including important topics, will be available in your learner’s ID to prepare for the exam after completing the course. However, the resources will be available to you only for 60 days after the initial date of purchase. So, you need to attempt the online exam within this period.
Q. What happens if I fail the online exam?
You need at least a 75% score to get the certificate. And there is no limitation on attempting the exam. If you fail once, reapply multiple times to pass the test and receive the certificate.
Q. Do I have to attempt the exam after enrolling in the course (s)?
Yes, giving a test after completing the course is mandatory. You are eligible for a certificate of the enrolled course only after you score 75% or more on the test. Don’t worry if you don’t pass the CPR training test the first time, you can retake the test multiple times until you pass.
Q. Where do I get the results?
Your results will be highlighted in your ID after completing the course exam.
Q. What are different acceptable modes of payment while I register for AHCA online course?
We accept all nationally accepted credit cards, debit cards, and payment gateways like PayPal.
Q. Can I avail group discounts on AHCA’s online certification courses?
Yes. We provide group and corporate discounts on various combo and individual courses for you and your team or friends to get certified. The group discounts are available for 5+ members wanting to learn a course together. Call on 1-888-277-7865 for customizable quotes and support for corporate and group discounts.
Q. What is the registration process for enrolling in AHCA online certification courses?
You can
click here to start and complete your registration. Fill out the form and enter a discount code if you have any. Additionally, you can
click here to Certify as a Guest. Once you set up an ID, you can enter your account either from
Customer Login or
Group Login.
Q. I lost my certificate/wallet card. How to get a replacement now?
We know that you have worked super hard to complete the course. It is tough to complete it again with tighter work schedules. That is why you can
apply for replacement cards here. Otherwise, contact our customer service center at 1.888.277.7865. The cost of the replacement card is $4.99 only. The card will be shipped to your address as soon as the payment is received.